{"id":11,"date":"2025-06-03T08:14:38","date_gmt":"2025-06-03T08:14:38","guid":{"rendered":"https:\/\/heavenhush.com\/new\/?page_id=11"},"modified":"2025-06-03T08:43:30","modified_gmt":"2025-06-03T08:43:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/heavenhush.com\/new\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

At Heaven Hush<\/strong>, we take pride in the quality of our handcrafted leather products. If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p>\r\n

\r\n

1. Returns<\/strong><\/h3>\r\n

You may request a return within 7 days<\/strong> of receiving your order if:<\/p>\r\n

    \r\n
  • \r\n

    The product is damaged<\/strong>, defective<\/strong>, or incorrect<\/strong><\/p>\r\n<\/li>\r\n

  • \r\n

    The product is unused<\/strong>, in its original condition<\/strong> and packaging<\/strong>, with all tags attached<\/p>\r\n<\/li>\r\n<\/ul>\r\n

    To request a return, please contact us at customercare@heavenhush.com with:<\/p>\r\n

      \r\n
    • \r\n

      Your order number<\/p>\r\n<\/li>\r\n

    • \r\n

      Clear photos of the item (in case of damage or defect)<\/p>\r\n<\/li>\r\n

    • \r\n

      Reason for return<\/p>\r\n<\/li>\r\n<\/ul>\r\n

      We will respond within 24\u201348 hours<\/strong>.<\/p>\r\n

      \r\n

      2. Refunds<\/strong><\/h3>\r\n

      Once your return is approved and the product is received back at our warehouse, we will:<\/p>\r\n

        \r\n
      • \r\n

        Inspect the item<\/p>\r\n<\/li>\r\n

      • \r\n

        Notify you of approval or rejection<\/p>\r\n<\/li>\r\n

      • \r\n

        If approved, initiate a refund to your original payment method<\/strong> within 5\u20137 business days<\/strong><\/p>\r\n<\/li>\r\n<\/ul>\r\n

        \r\n

        3. Non-Returnable Items<\/strong><\/h3>\r\n

        We do not accept returns for:<\/p>\r\n

          \r\n
        • \r\n

          Products damaged due to misuse<\/p>\r\n<\/li>\r\n

        • \r\n

          Customized or personalized items<\/p>\r\n<\/li>\r\n

        • \r\n

          Items returned after 7 days of delivery<\/p>\r\n<\/li>\r\n<\/ul>\r\n

          \r\n

          4. Exchange Policy<\/strong><\/h3>\r\n

          If you wish to exchange an item for a different size, color, or style:<\/p>\r\n

            \r\n
          • \r\n

            Please email us at customercare@heavenhush.com<\/p>\r\n<\/li>\r\n

          • \r\n

            Exchanges are subject to product availability<\/p>\r\n<\/li>\r\n<\/ul>\r\n

            \r\n

            5. Shipping Costs<\/strong><\/h3>\r\n
              \r\n
            • \r\n

              We cover return shipping for damaged or incorrect items<\/strong><\/p>\r\n<\/li>\r\n

            • \r\n

              For other returns or exchanges, customers are responsible for return shipping<\/strong><\/p>\r\n<\/li>\r\n<\/ul>\r\n

              \r\n

              6. Need Help?<\/strong><\/h3>\r\n

              If you have any questions, feel free to contact us at:
              Email:<\/strong> customercare@heavenhush.com
              Phone:<\/strong> +91 78518 10700
              Address:<\/strong> Plot No 22, Pokharpur, Jajmau kanpur, Uttar pradesh 208010, India<\/p>","protected":false},"excerpt":{"rendered":"

              At Heaven Hush, we take pride in the quality of our handcrafted leather products. If you are not entirely satisfied with your purchase, we\u2019re here to help. 1. Returns You may request a return within 7 days of receiving your order if: The product is damaged, defective, or incorrect The product is unused, in its original condition and packaging, with all tags attached To request a return, please contact us at customercare@heavenhush.com with: Your order number Clear photos of the item (in case of damage or defect) Reason for return We will respond within 24\u201348 hours. 2. Refunds Once your return is approved and the product is received back at our warehouse, we will: Inspect the item Notify you of approval or rejection If approved, initiate a refund to your original payment method within 5\u20137 business days 3. Non-Returnable Items We do not accept returns for: Products damaged due to misuse Customized or personalized items Items returned after 7 days of delivery 4. Exchange Policy If you wish to exchange an item for a different size, color, or style: Please email us at customercare@heavenhush.com Exchanges are subject to product availability 5. Shipping Costs We cover return shipping for damaged or incorrect items For other returns or exchanges, customers are responsible for return shipping 6. Need Help? If you have any questions, feel free to contact us at:Email: customercare@heavenhush.comPhone: +91 78518 10700Address: Plot No 22, Pokharpur, Jajmau kanpur, Uttar pradesh 208010, India<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2716,"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/pages\/11\/revisions\/2716"}],"wp:attachment":[{"href":"https:\/\/heavenhush.com\/new\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}