At Heaven Hush, we take pride in the quality of our handcrafted leather products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within 7 days of receiving your order if:
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The product is damaged, defective, or incorrect
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The product is unused, in its original condition and packaging, with all tags attached
To request a return, please contact us at customercare@heavenhush.com with:
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Your order number
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Clear photos of the item (in case of damage or defect)
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Reason for return
We will respond within 24–48 hours.
2. Refunds
Once your return is approved and the product is received back at our warehouse, we will:
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Inspect the item
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Notify you of approval or rejection
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If approved, initiate a refund to your original payment method within 5–7 business days
3. Non-Returnable Items
We do not accept returns for:
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Products damaged due to misuse
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Customized or personalized items
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Items returned after 7 days of delivery
4. Exchange Policy
If you wish to exchange an item for a different size, color, or style:
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Please email us at customercare@heavenhush.com
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Exchanges are subject to product availability
5. Shipping Costs
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We cover return shipping for damaged or incorrect items
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For other returns or exchanges, customers are responsible for return shipping
6. Need Help?
If you have any questions, feel free to contact us at:
Email: customercare@heavenhush.com
Phone: +91 78518 10700
Address: Plot No 22, Pokharpur, Jajmau kanpur, Uttar pradesh 208010, India
